Return & Refund Policy

1. 90-Day Money-Back Guarantee

At DermRays, we uphold a customer-first philosophy, dedicated to enhancing your satisfaction and overall experience. With full confidence in our products, we are pleased to offer a 90-day return and exchange service from the date of purchase.

Conditions to Meet: Hair removal requires prolonged use for noticeable effects. We recommend following our usage guidelines for at least one month. After approximately one month, we believe you will observe a significant reduction in hair. If the product is used for less than one month, your return request will be deemed invalid.
Note: All returns and exchanges must receive prior authorization from our customer service department. Items returned to us must be in pristine condition, in their original packaging, and include all accessories.

    2. 100% Full Refund

    If you receive damaged, defective, or items not matching your order, please contact us at support@dermrays.com immediately. You are not required to bear the return shipping cost, and we do not charge any fees related to returns.

    If the return is due to other circumstances, we do not cover the return costs.

    3. Return & Refund Process

    • Contact support@dermrays.com: Provide your email address, order number, name, and confirm whether the package is opened or sealed. Additionally, let us know the reason for the return. Our team will process your return request and respond within 48 hours.
    • Send Back the Package: Return the product, in its original packaging and undamaged, along with all accessories, to the address we provide.
    • Receive a Refund: Upon receiving the undamaged return, we will initiate the refund and notify you via a refund notification email. The funds will be returned to your payment account within 10-15 business days. If you do not receive the refund within this period, contact your bank or financial service provider.

    Note: We are not responsible for any lost packages during the return process and will not process refunds for such cases.

    4. Unacceptable Return Conditions

    • Missing or damaged original product, accessories, manuals, cables, or other items initially included with the product.
    • Physically damaged products or damage caused by obvious misuse.
    • Products with stains (scratches, food, or oil stains, etc.).
    • Orders placed more than 60 days ago

    5. 1-Year Warranty Policy

    DermRays provides a 1-year warranty service from the date of purchase to ensure your smooth usage. If you discover defects rendering the device unusable (e.g., failure to power on) within this period, contact us at support@dermrays.com.

    Note: Changes in appearance due to regular wear and tear or damage caused by accidents, misuse, or negligence are not covered. Any attempt to open or dismantle the device (or its accessories) will void the warranty. Damage resulting from personal misuse (including breakage) is not eligible for warranty service.